Returns and refunds
Last Updated: November 15, 2025
Your satisfaction is important to us. Please review our return and refund guidelines below.
1. All Sales Are Final on Opened Products
Because beard care products are personal-use items, we cannot accept returns or exchanges on opened or used products for hygiene and safety reasons.
2. Unopened Products
Unopened products may be eligible for return within 7 days of delivery.
Items must be:
Unused
Unopened
In original packaging
Customer is responsible for return shipping costs.
3. Damaged or Defective Items
If your order arrives damaged or defective:
Contact us within 7 days of delivery
Provide your order number and photos of the damage
We will replace the item or issue store credit depending on the situation.
4. Wrong Item Received
If you received the wrong product, contact us within 7 days and we will correct the issue at no cost to you.
5. Lost Packages
If your package is lost in transit, we will help file a claim with the carrier.
Replacements or refunds will be reviewed on a case-by-case basis.
6. Non-Returnable Items
We cannot accept returns on:
Opened or used grooming products
Discounted or sale items
Gift cards
Custom or special-order items
7. Refund Processing
If approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for processing.
8. Contact Us
For return or refund questions: